Data Protection Policy of DISTRIBUCIONES MOZOS, S.A.
- ¿Quién es el Responsable de tratamiento de sus datos?
The data controller responsible for data processing relating to the various processes concerning the management of users, customers, prospective customers, partners and suppliers is DISTRIBUCIONES MOZOS, S.A., with its registered office at Avda de Andalucía, 85, Km. 11,300 – Villaverde 28021 Madrid (province of Madrid) and tax identification number (CIF) A79103743.
For the purposes of our data protection policy, the contact telephone number is 917952211 and the contact email address is lopd@serpeska.com.
We would also like to inform you that, with regard to the processing of data relating to the management of Users, Customers and Suppliers, there are no joint data controllers.
- What sort of data do we hold about you, and how did we obtain it?
The categories of personal data that DISTRIBUCIONES MOZOS, S.A. processes in relation to its customers and suppliers are:
- Identification details
- Postal or email addresses
- Commercial information
- Economic and transaction data
En ningún caso tratamos datos especialmente protegidos.
We have obtained all the data mentioned above either directly from you through the submission of a commercial offer, contractual proposal, etc., or via your company, which has provided us with your identification details and any other information necessary to fulfil the purpose of the contractual relationship between the parties. It is your responsibility, or that of your company, to provide us with updated details in the event of any changes. With regard to job applicants’ data, we have obtained your details either through you submitting a CV or by receiving your application via a job portal. In the latter case, you have authorised the transfer of your data to our company by uploading your CV to the job portal.
- How long will we keep your data?
Personal data relating to individuals associated with prospective customers, customers and suppliers, which DISTRIBUCIONES MOZOS, S.A. collects via various contact forms and/or information collection forms, will be retained until the data subject requests its erasure. The data provided by our customers and suppliers will be retained for as long as the commercial relationship between the parties continues, whilst in all cases complying with the minimum statutory retention periods applicable to the subject matter.
In any event, DISTRIBUCIONES MOZOS, S.A. will retain your personal data for as long as is reasonably necessary, taking into account our need to respond to any queries that may arise, resolve any issues, make improvements, launch new services and comply with the requirements of applicable legislation. This means that we may retain your personal data for a reasonable period of time even after you have stopped using our products or this website. After this period, your personal data will be deleted from all DISTRIBUCIONES MOZOS, S.A. systems.
- For what purpose and on what legal basis do we process your data?
At DISTRIBUCIONES MOZOS, S.A., we process the data provided to us by data subjects in order to manage various activities arising from specific procedures relating to sales, after-sales service, supplier management, candidate management, service quality, etc. We will therefore use your data to carry out some of the following actions, based on the relevant legal basis:
| PURPOSE OF DATA PROCESSING | LEGAL BASIS |
| Accounting, tax and administrative management, and customer invoicing | (Pre-)contractual performance; Regulatory obligation |
| Handling enquiries received via the online form or social media | Consent of the data subject |
| Security and access control for the premises | Performance of a task in the public interest or in the exercise of public authority by the data subject |
| Alarm system with motion-detection image capture | Performance of a task in the public interest or in the exercise of public authority by the data subject |
| Tax, accounting and administrative management in relation to suppliers | (Pre-)contractual performance; Regulatory obligation |
| Processes for identifying, assessing and selecting candidates | Consent of the data subject |
| Management of advertising and marketing campaigns to build customer loyalty | Legitimate interest |
| Processing of supplier data for the management of operations in legal relationships with suppliers. | Consent of the data subject |
| Management of supplier data for making payments, bank transfers and direct debits, as well as for accounting, tax and invoicing purposes | Consent of the data subject |
| Processing of employees’ data for the management of operations in legal relationships. | Consent of the data subject |
| Management of marketing campaigns conducted via telephone to attract new customers | Consent of the data subject |
| Marketing campaigns using physical media to attract new customers. | Consent of the data subject |
| Transactions relating to payment deferrals, debt write-offs and refinancing for customers. | Consent of the data subject; Performance of the (pre-)contract |
| Response to the customer’s exercise of their right to a refund or cancellation of products and services | Consent of the data subject |
| Customer Complaints and Claims Service | Consent of the data subject |
| Response to the exercise of rights by the parties concerned | Legal obligation |
| Out-of-court debt recovery procedures for amounts owed by defaulting customers | Legitimate interest of the data controller |
| Management of commercial debt enforcement proceedings | (Pre-)contractual performance |
| To properly exercise the right to effective judicial protection before judges and courts. | Legitimate interest of the data controller; (Pre-)contractual performance |
With regard to the legal basis referred to, you are obliged to provide your personal data; should you fail to do so, it will not be possible to perform your contract or to comply with legal obligations or those imposed by public authorities.
We will not create commercial profiles based on the information provided and, consequently, we will not make any automated decisions about you based on a commercial profile.
- To whom will your data be disclosed?
DISTRIBUCIONES MOZOS, S.A. will never share your personal data with any third-party company that intends to use it for direct marketing purposes, unless you have expressly authorised us to do so.
personal data to public administration bodies and competent authorities in cases where DISTRIBUCIONES MOZOS, S.A. receives a legal request from such authorities, or in cases where, acting in good faith, we consider that such action is reasonably necessary to comply with legal proceedings; to respond to any legal claim or complaint; or to protect the rights of DISTRIBUCIONES MOZOS, S.A., its customers and the general public.
We would like to inform you that your personal data, or that of third parties provided by you or your company, will not be transferred or disclosed to third parties unless required by law; the company remains solely responsible for the processing and safeguarding of such data.
DISTRIBUCIONES MOZOS, S.A. may provide your personal data to third parties (e.g. internet service providers who help us manage our website or carry out the contracted services, IT support and maintenance companies, logistics companies, tax and accounting firms, etc.). In any event, these third parties must, at all times, maintain the same levels of security as DISTRIBUCIONES MOZOS, S.A. in relation to your personal data and, where necessary, will be bound by legal obligations to keep your personal data private and secure, and to use the information solely in accordance with specific instructions from DISTRIBUCIONES MOZOS, S.A.
We would like to inform you that our organisation does not carry out any international data transfers in relation to the management of users, customers and/or suppliers.
- What are your rights as a data subject or interested party?
Any person has the right to obtain confirmation as to whether or not DISTRIBUCIONES MOZOS, S.A. is processing personal data relating to them.
Specifically, data subjects may request the right of access to their personal data, as well as to receive it in a commonly used and machine-readable format if the processing is carried out by electronic means (right to data portability).
Furthermore, data subjects may exercise their right to have inaccurate data rectified or, where appropriate, request its erasure when, amongst other reasons, the data is no longer necessary for the purposes for which it was collected.
In addition, in certain circumstances, data subjects may request that the processing of their data be restricted; or, in certain circumstances and on grounds relating to their particular situation, data subjects may exercise their right to object to the processing of their data. DISTRIBUCIONES MOZOS, S.A. will cease processing the data, except where there are compelling legitimate grounds, or for the purposes of establishing, exercising or defending legal claims, or in the cases provided for in the applicable legislation.
We would also like to inform you that you have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing carried out on the basis of your consent prior to its withdrawal.
Users are also informed that they may exercise the aforementioned rights at any time by writing to us using the contact details set out in Section 1, ‘Data Controller’, of this Data Protection and Privacy Policy of DISTRIBUCIONES MOZOS, S.A., enclosing a copy of their National Identity Card. You may also send us an email to lopd@serpeska.com.
You will also have the right to lodge a complaint with the Spanish Data Protection Agency, particularly if you have not received a satisfactory response regarding the exercise of your rights.
Spanish Data Protection Agency.
C/ Jorge Juan, 6
28001 – Madrid
Telf. 901100099 / 912663517
- Data protection for website users.
In accordance with the current Regulation (EU) 2016/679, DISTRIBUCIONES MOZOS, S.A. hereby informs you that the personal data of users of the website (such as the data you provide via the completed forms and the metadata associated with those forms: date, time of submission, IP address from which the form was sent, etc.) will be processed by DISTRIBUCIONES MOZOS, S.A. for the purposes specified in each data collection form on our website. Such processing of your data will be based on your consent. By clicking the “SEND” button, the User consents to the processing of their data by DISTRIBUCIONES MOZOS, S. A..
We would also like to inform you that, unless required by law or with your express consent, DISTRIBUCIONES MOZOS, S.A. will not pass on your personal data to third parties.
Similarly, the User is hereby informed that they may, at any time, exercise their rights of access, rectification or erasure of data, as well as any other rights recognised in this document and governed by Regulation (EU) 2016/679, by writing to us using the contact details set out in Section 1, ‘Data Controller’.
Furthermore, in accordance with the provisions of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, DISTRIBUCIONES MOZOS, S.A. undertakes not to send advertising by email without first obtaining the recipient’s express consent. Users may opt out of receiving advertising by ticking the relevant box.
- Further information of interest regarding our privacy policy
8.1 Security Measures
DISTRIBUCIONES MOZOS, S.A. adopts the security standards required by current European and Spanish data protection legislation, taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of the processing described, as well as the risks of varying likelihood and severity to your rights and freedoms as an individual.
8.2 Processing of children’s personal data
Under Regulation (EU) 2016/679 and the LOPDGDD 3/2018, children over the age of 14 may give their consent to the provision of information society services, such as registering on a forum, filling in a contact form, etc. However, it shall be the responsibility of DISTRIBUCIONES MOZOS, S.A. to verify the accuracy of the age stated by the child.
Where data relating to children under the age of 14 is processed, such data collection shall always be carried out with the express consent of their parents or legal guardians.
8.3 Modificaciones de nuestra Política de Protección de Datos y de Privacidad
From time to time, DISTRIBUCIONES MOZOS, S.A. may make amendments and corrections to this section of the Data Protection Policy for Customers, Suppliers and Users. Please check this section regularly to see if any changes have been made and how they may affect you.
8.4 Why is it necessary to accept this Data Protection and Privacy Policy?
This section provides you, in an easily accessible manner, with all the necessary information so that you can understand the types of data that DISTRIBUCIONES MOZOS, S.A. holds on its users, prospective customers, customers and/or suppliers; the purposes for which this data is processed; the rights recognised to you as a data subject under data protection legislation; and how to exercise those rights. Therefore, by deliberately submitting your personal data via our contact channels and/or by entering into a commercial relationship with our company, we consider that you acknowledge and accept the processing of your personal data as described in this policy. This personal information will only be used for the purposes for which you have provided it to us or where specific national or regional regulations authorise us to do so.
In any event, we must point out that a refusal on your part to provide us with certain requested information could hinder the progress of the contractual relationship between the parties, with potentially serious consequences when it comes to delivering the various services set out in the commercial contract entered into with the contracting party.
If you have any questions regarding this section of the Data Protection Policy for Users, Prospective Customers, Customers and Suppliers of DISTRIBUCIONES MOZOS, S.A., please contact the company using the address provided in Section 1, ‘Data Controller’, and we will be delighted to assist you and answer any further questions you may have.
- Applicable legislation
This Data Protection Policy shall at all times be governed by the provisions of Spanish and European legislation on the protection of personal data and privacy.
